Privacy policy


Last updated: July 16, 2026

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, use our services, or communicate with us.

Information We Collect

Depending on how you interact with our website, we may collect:

  • Contact information, including your name, telephone number, email address, billing address, and shipping address.
  • Order information, including the products ordered, order value, transaction history, shipping details, and order status.
  • Payment information, including payment status, billing information, transaction identifiers, and limited payment details provided by payment processors.
  • Customer support information, including messages, photos, documents, and other information you provide when requesting assistance.
  • Device and technical information, including your IP address, browser type, device type, operating system, and website activity.
  • Usage information, including pages visited, products viewed, shopping-cart activity, and interactions with our website.

How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, complete a form, use website chat support, or otherwise provide information to us.
  • Automatically when you browse or interact with our website.
  • From payment processors, shipping carriers, website providers, analytics providers, and other service providers that help us operate our store.

How We Use Your Information

We may use personal information to:

  • Process, confirm, fulfill, and deliver orders.
  • Process payments and maintain transaction records.
  • Send order confirmations, shipping updates, and service messages.
  • Provide customer support and respond to questions.
  • Review replacement requests and resolve order issues.
  • Operate, maintain, troubleshoot, and improve our website.
  • Detect and prevent fraud, misuse, unauthorized transactions, and security threats.
  • Maintain business records and meet legal, tax, accounting, and regulatory requirements.
  • Send promotional communications where permitted.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to operate the website, maintain shopping-cart functions, remember preferences, understand website activity, improve performance, and prevent fraud.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect how some website features operate.

How We Share Information

We may share personal information with service providers when reasonably necessary to operate our store and provide our services, including:

  • Website and e-commerce service providers
  • Payment processors and fraud-prevention providers
  • Shipping carriers and fulfillment providers
  • Hosting, analytics, security, and customer-support providers
  • Professional advisers, such as legal or accounting advisers
  • Government authorities or regulators when required or permitted by law

We do not sell or rent personal information.

Payment Information

Payments are handled by third-party payment service providers. These providers process payment information according to their own privacy and security practices.

We generally receive only the transaction information needed to confirm payment, process the order, prevent fraud, maintain records, and provide customer support.

Marketing Communications

Where permitted, we may send promotional communications relating to our products or services.

You may opt out of promotional messages by using the unsubscribe option included in the communication or by contacting us through the chat support available on our website.

You may still receive non-promotional messages relating to orders, payments, deliveries, or customer-support requests.

Information Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Information Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, prevent fraud, resolve disputes, and meet legal, accounting, or regulatory requirements.

International Processing

Some service providers may process or store personal information outside your province, territory, or country. Information processed in another jurisdiction may be subject to the laws of that jurisdiction.

Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of certain personal information.
  • Withdraw consent for certain uses of your information.
  • Ask questions or raise concerns about our privacy practices.

We may need to verify your identity before processing a request. Some information may need to be retained where permitted or required by law.

Children’s Privacy

Our website and services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children without appropriate authorization.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal requirements.

The updated policy will be posted on this page with a revised update date.

Contact Us

If you have questions about this Privacy Policy, would like to make a privacy request, or have concerns about how your information is handled, please contact us through the chat support available on our website.