Terms of service
These Terms of Service govern your access to and use of our website, online store, products, content, features, and related services.
By accessing our website, placing an order, or using our services, you agree to these Terms of Service. If you do not agree to these terms, please do not use the website or place an order.
1. Eligibility and Information Accuracy
You must be at least the age of majority in your province, territory, state, or country of residence to place an order through our website.
You agree to provide accurate, complete, and current information when placing an order or communicating with us.
You are responsible for ensuring that your contact, billing, payment, and shipping information is correct before submitting an order.
2. Products and Website Information
We make reasonable efforts to display product descriptions, images, prices, availability, and other website information accurately.
Product appearance may vary slightly due to screen settings, packaging changes, product updates, or other factors.
Product descriptions, prices, availability, packaging, and website content may be changed without notice.
We may limit product quantities, discontinue products, or restrict sales where reasonably necessary.
3. Orders
Submitting an order is an offer to purchase and does not guarantee that the order will be accepted.
An order is accepted after payment has been successfully processed and an order confirmation has been issued.
We may refuse, delay, or cancel an order if:
- Payment cannot be processed or verified.
- The product is unavailable.
- The order contains inaccurate or incomplete information.
- The order appears unauthorized, fraudulent, suspicious, or unlawful.
- A pricing, inventory, technical, or website error has occurred.
- Accepting the order would violate applicable law or our policies.
If an order is cancelled after payment has been accepted, the applicable amount will be returned through the original payment process where reasonably possible.
4. Prices and Payment
Prices and promotions may change without notice. The price charged will normally be the price displayed during checkout when the order is submitted.
Applicable taxes, shipping charges, and the total order cost will be displayed during checkout before payment is completed.
You agree to provide accurate payment and billing information and confirm that you are authorized to use the selected payment method.
Available payment methods are displayed during checkout and may change from time to time.
5. Shipping and Delivery
Processing and delivery times are estimates and are not guaranteed.
Delivery may be affected by carrier operations, weather, service disruptions, remote locations, incorrect addresses, or other circumstances outside our reasonable control.
You are responsible for providing complete and accurate shipping information.
We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided with an order.
6. Replacements, Returns, and Refunds
Except where required by applicable law, all sales are final and we do not accept returns, exchanges, or refunds.
A replacement may be approved when an order arrives damaged, defective, incorrect, or incomplete, provided that the request is submitted within 30 days of delivery and includes sufficient supporting information.
7. Acceptable Use
You may use our website and services only for lawful purposes.
You must not:
- Use the website for fraudulent, unlawful, abusive, or misleading activity.
- Provide false information or impersonate another person.
- Interfere with the operation, performance, or security of the website.
- Attempt to gain unauthorized access to systems, networks, or information.
- Upload or transmit viruses, malware, harmful code, or disruptive material.
- Copy, reproduce, scrape, sell, or commercially exploit website content without permission.
- Use automated systems in a way that places an unreasonable burden on the website.
- Use our products or services in violation of applicable law.
We may restrict or terminate access to the website when we reasonably believe these terms have been violated or when necessary to protect our customers, website, or business.
8. Intellectual Property
The website and its content, including text, graphics, images, designs, layouts, product descriptions, and branding, are owned by or licensed to us and are protected by applicable intellectual property laws.
You may use the website for personal, non-commercial shopping purposes only.
You may not reproduce, modify, distribute, publish, display, sell, or commercially use website content without prior written permission.
9. Third-Party Services
Our website may rely on third-party services for website hosting, payment processing, analytics, security, order fulfillment, and shipping.
We are not responsible for interruptions, delays, errors, or actions involving third-party services that are outside our reasonable control.
10. Privacy
Personal information collected through our website is handled as described in our Privacy Policy.
Information may be processed by service providers as reasonably necessary to operate the website, process payments, fulfill orders, prevent fraud, and provide customer support.
11. Errors and Corrections
Website content may occasionally contain errors, inaccuracies, technical issues, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or delivery estimates.
We may correct errors, update information, or cancel an affected order when reasonably necessary.
If an order is cancelled after payment has been accepted, the applicable amount will be returned where required.
12. Disclaimer
To the maximum extent permitted by applicable law, the website, content, and services are provided on an “as available” basis.
We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
Nothing in these terms excludes warranties, guarantees, conditions, or consumer rights that cannot legally be excluded.
13. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from your use of, or inability to use, the website or services.
We are not responsible for loss or delay caused by events outside our reasonable control, including carrier delays, service interruptions, payment-provider issues, severe weather, labour disruptions, government actions, or failures affecting third-party services.
Nothing in these terms limits liability or consumer rights that cannot legally be limited or excluded.
14. Changes to These Terms
We may update these Terms of Service from time to time.
The updated terms will be posted on this page with a revised update date. Changes will apply from the date they are posted unless otherwise stated or required by law.
15. Severability
If any part of these terms is found to be invalid or unenforceable, that part will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.
16. Governing Law
These Terms of Service and your use of the website are governed by applicable laws.
Nothing in these terms prevents you from relying on mandatory consumer rights available in your province, territory, or jurisdiction.
17. Contact Us
If you have questions about these Terms of Service or need assistance with an order, please contact us through the chat support available on our website.